Kancana, Sauptika, Universitas Pembangunan Nasional "Veteran" Yogyakarta
-
Vol 27, No 1 (2023): January 2023 - Business Administration
ANALISIS PERSEPSI PELANGGAN TERHADAP KUALITAS JASA DENGAN METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA) DAN POTENTIAL GAIN CUSTOMER VALUE (PGCV)
Abstract PDF (Bahasa Indonesia)