The Effect of Job Stress and Individual Characteristics on Performance with Emotional Intelligence as a Moderating Variable in Employees of the Sales Division of PT Multi Guna Nusantara

Persadan Canisus Kaban, Yuni Siswanti, Hendro Widjanarko

Abstract


This study aims to analyze the effect of job stress and personal characteristics on the performance of salespeople who reduce the emotional intelligence of PT Multi Guna Nusantara. This study utilizes a quantitative approach by collecting facts and statistics through a survey conducted with a questionnaire. For this analysis, we only included sales staff in the department with a total of 53 employees. The sampling method used was census, i.e. surveying the population as a whole. The analysis technique used in this research is Structural Equation Modeling (SEM) using Partial Least Squares (PLS) 3.0. The following are the results of this study: 1). There is job stress that has a significant impact on performance 2). There is a significant positive effect of individual characteristics on performance, 3). Emotional intelligence plays a role in moderating the impact of job stress on employee performance and 4). Emotional intelligence also moderates the impact of individual characteristics on employee performance.

Full Text:

PDF

References


Ahmed, A. & Ramzan, M. (2013) Effect of Job Stress on Employees Job Performance A Study on Banking Sector of Pakistan. Journal of Business and Management. 11(6), 61-68.

Ardana, I, K., Mujiati, N, W., Utama, I, W, M. 2012. Human Resource Management, Yogyakarta: PT Graha Ilmu.

Arief Subyantoro. (2009). "Individual Characteristics, Job Characteristics, Organizational Characteristics and Job Satisfaction of Administrators Mediated by Work Motivation (Study on KUD administrators in Sleman district)". Journal of Management and Entrepreneurship. Vol. 11, No. 1, March 2009: 11-19.

Chin, W, W. (1998). The Partial Least Squares Aproach to Structural Equation Modeling.

Modern Methods for Business Research.

Decenzo, D. A., Robbins, S. P., & Verhulst, S, L. (2016). Fundamentals of human resource management. John Wiley & Sons.

Djafri, N. (2017). Principal Leadership Management. Yogyakarta: Deepublish (CV. Budi Utama).

Efendi, A. (2005). 21st Century Intelligence Revolution. Bandung: Alfabeta.

Ghozali, Imam. (2018). Application of Multivariate Analysis with the IBM SPSS 25 Program.

Diponegoro University Publishing Agency: Semarang.

Gibson, James, L., (2010). Organizations, Behavior, Structure and Processes, 5th Edition. 3rd Edition. Jakarta: Erlangga Publisher.

Gibson, J.L., Ivancevich, J.M., Donnelly, J.H. Jr., & Konopaske, R. (2012). Organizations: Behavior, Structure, Processes, 14thth Edition. New York: McGraw-Hill.

Goleman, D. (2011). The brain and emotional intelligence: New insights. Regional Business, 94- 95.

Hasibuan, M. (2013). Human Resource Management. Revised Edition. Jakarta. Bumi Aksara. Irawan, H. (2012). 10 Principles of Customer Satisfaction. PT Elex Media Komputindo, Jakarta. Martin. (2000). Application of EQ Based HR Management System. Management Magazine

December No. 148.

Prasetyono, D, S. 2010. Complete Edition of IQ (Intelligence Quotient), EQ (Emotional Quotient) & SQ (Spiritual Quotient) Test. How to Easily Recognize and Understand Your Personality. Jogjakarta: FlashBooks.

Rini, R. (2010). The Effect of Motivation on Employee Productivity of PT Permodalan Nasional Madani Banjarmasin. Journal of Management and Accounting. Vol.11 No.1 April, pp 63- 67.

Sedarmayanti. (2011). Human Resource Management. Bureaucratic Reform and Civil Servant Management, Fifth Printing, PT Refika Aditama Bandung.

Segal, J. (2001). Awakening Emotional Sensitivity. Jakarta: Gramedia Pustaka Utama. Sopiah. (2010). Organizational Behavior, Yogyakarta: CV Andi Afsett.




DOI: https://doi.org/10.31315/jubir.v2i2.11093

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.


    Contact Us:
  • Magister of Management
  • UPN "Veteran" Yogyakarta
  • Address : Jl. Padjadjaran, Condong Catur, Sleman DI Yogyakarta 55283
  • Phone : +62 274 486733
  • E-Mail : adminjubir@upnyk.ac.id