ARIFIANTO, Nur Hakim; KANCANA, Sauptika; SOEPRAPTO, Adi. PENENTUAN PRIORITAS PENINGKATAN KUALITAS JASA DENGAN MENGGUNAKAN METODE IMPORTANCE-PERFORMANCE ANALYSIS (IPA) DAN INDEKS POTENTIAL GAIN CUSTOMER VALUE (PGCV). Paradigma: Jurnal Masalah Sosial, Politik, dan Kebijakan, [S. l.], v. 23, n. 2, p. 352–373, 2021. DOI: 10.31315/paradigma.v23i2.5014. Disponível em: https://jurnal.upnyk.ac.id/index.php/paradigma/article/view/5014. Acesso em: 19 jul. 2025.