CHAIRISSA AL CHOLILI, Amirah Qulbi; KANCANA, Sauptika. ANALISIS PERSEPSI PELANGGAN TERHADAP KUALITAS JASA DENGAN METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA) DAN POTENTIAL GAIN CUSTOMER VALUE (PGCV). Paradigma: Jurnal Masalah Sosial, Politik, dan Kebijakan, [S. l.], v. 27, n. 1, p. 65–81, 2023. DOI: 10.31315/paradigma.v27i1.8973. Disponível em: https://jurnal.upnyk.ac.id/index.php/paradigma/article/view/8973. Acesso em: 19 jul. 2025.