Chairissa Al Cholili AQ, Kancana S. ANALISIS PERSEPSI PELANGGAN TERHADAP KUALITAS JASA DENGAN METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA) DAN POTENTIAL GAIN CUSTOMER VALUE (PGCV). Paradigma.j.masalah.sos.Polit.dan.kebijak. [Internet]. 2023 Jan. 30 [cited 2025 Dec. 5];27(1):65-81. Available from: https://jurnal.upnyk.ac.id/index.php/paradigma/article/view/8973