Saputra, Yanu Ramdhani, Herlina Jayadianti, and Dyah Ayu Irawati. 2022. “Customer Loyalty Analysis On Online Travel Agent (OTA) Using American Customer Satisfaction Index (ACSI) And Structural Equation Modelling (SEM)”. Telematika: Jurnal Telematika Dan Teknologi Informasi 19 (3):347-58. https://doi.org/10.31315/telematika.v19i3.7734.