Prasetyaningrum, Putri Taqwa, Irya Wisnubhadra, and Suyoto Suyoto. “SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT SEBAGAI STRATEGI BISNIS PADA BANK (STUDI KASUS DI BANK BPD DIY)”. Telematika: Jurnal Telematika dan Teknologi Informasi 13, no. 1 (January 4, 2016): 52–58. Accessed December 5, 2025. https://jurnal.upnyk.ac.id/index.php/telematika/article/view/1721.